Student Grievance Procedure
Student Grievance Procedure: Should a student have a complaint with AVPTS (Arizona’s Virtual Pharmacy Tech School), then the following steps should be taken by him or her.
1. The student shall first attempt to address the grievance informally with the instructor, Director or designee (The student may also contact Michael Bundy the Student Affairs Coordinator) and try to resolve it. If unsuccessful, the student may proceed to the written grievance procedure.
2. The written grievance must be stated to the Director, the Student Affairs Coordinator (Michael Bundy), or designee using the appropriate (or above) Grievance Form. The grievant should submit the complaint as soon as possible but no later than five (5) business days from the time the student knew or reasonably should have known about the unfair or unjust treatment (A staff member is not required to respond to a grievance which is not in writing and which, when appropriate, did not have specific documentation including dates, times, materials, or etc.). Upon receipt of the written grievance the Director, the Student Affairs Coordinator, or designee will conduct an investigation within ten (10) business days and work with the parties in an attempt to resolve the conflict. Every attempt will be made to maintain confidentiality during this process. The written grievance will be made available to the faculty or staff member. Once the investigation is completed the Director, the Student Affairs Coordinator, or designee will make a determination and submit their decision in writing (within 10 working days excluding Saturday, Sunday and federal and state holidays) to the student and the person alleged to have caused the grievance and indicate the remedial action to be taken if any. The Student Affairs Coordinator, or the appointed designee will have the final say in these matters when the Director is out of the office due to illness or unavailable to participate in the proceeding or investigation.
3. If the complaint cannot be resolved after exhausting our School’s grievance procedure, the student then may file a complaint with the Arizona State Board for Private Postsecondary Education. The student must contact the State Board for further details at 1740 W Adams, Suite 3008 Phoenix, AZ 85007 (602) 542-5709, www.azppse.gov.